Shipping Policy
Dispatch
Orders that clear payment on a business day are dispatched within 24 hours. Orders placed on weekends or U.S. holidays dispatch the next business day. A tracking number is emailed automatically as soon as the label is created.
Packaging
Every order ships in a cold-pack insulated mailer. Vials are lyophilized, nitrogen sealed, and packed with the lot’s certificate of analysis.
Rates
- Ground — $9.00 flat, 3–5 business days in transit.
- Two-day air — $15.00 flat.
- Free ground shipping on orders with a merchandise subtotal of $150 or more (calculated before discount codes), or with the FREESHIP code.
- Shipping Protection — optional $9.99 add-on at checkout that covers loss, theft, or damage in transit with a full reshipment or refund.
Destinations
We currently ship within the United States . We do not ship to P.O. boxes for cold-chain reasons. It is the recipient’s responsibility to confirm that research chemicals may be received at the destination address and to comply with any institutional receiving requirements.
Delays and damage
Carrier delays are outside our control, but contact us at RelayResearchLabs@gmail.com if a package is more than two business days late and we will open a trace. Loss, theft, and transit damage are covered under our Refund Policy: orders with Shipping Protection are reshipped or refunded on request; orders without it are refunded or credited only when the carrier confirms the package was lost in transit. If a package arrives damaged, photograph the packaging and contents and contact us within 48 hours of delivery.
Address errors
Please check your shipping address at checkout. Packages returned to us because of an incorrect or incomplete address can be reshipped for the applicable shipping charge.
Contact
RelayResearchLabs@gmail.com · (571)-510-2479